SHIPPING / PRIVACY / TERMS

1. Introduction
This Privacy Policy explains how Karen Schofield (referred to as "we," "us," or "our") collects, uses, and protects personal information in connection with her art services.

2. Information We Collect

Personal Information: Name, email address, phone number, mailing address, and payment information provided by clients.
Non-Personal Information: Browser type, device information, IP address, and usage data.

3. Use of Information
We may use the information we collect for the following purposes:

To communicate with clients regarding artwork, commissions, or enquiries.
To process payments and fulfill orders.
To maintain and improve our services.
To send promotional communications, if consent is given.

4. Sharing of Information
We do not sell or rent personal information to third parties. We may share information only in the following circumstances:

With third-party service providers for payment processing and fulfillment of orders.
When required by law or to protect our rights.

5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. Users can choose to accept or decline cookies.

6. Data Security
We take reasonable measures to protect personal information from unauthorised access or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights
Clients have the right to:

Access their personal data.
Request correction of inaccurate information.
Request deletion of their personal data, subject to legal obligations.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Clients will be notified of significant changes through email or a notice on our website.

9. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us

SHIPPING POLICY

Shipping Information

1. General Shipping Information

At KAREN SCHOFIELD ARTIST, we take great care in packaging and delivering your artwork safely and efficiently. Below you’ll find important details about our shipping process.

2. Shipping Destinations

We ship artworks Australia wide. If you are located in a remote or restricted region, please contact us at our email to confirm whether we can deliver to your area.

3. Shipping Costs

Shipping fees are included in the price of the painting. No additional shipping cost will be added to the cart once the painting is in the cart ready for payment.

4. Packaging and Handling

Each artwork is carefully packaged to ensure it arrives in perfect condition. Our packaging methods vary depending on the size and medium of the artwork:

Framed Artworks: Shipped in protective boxes with padding.
Unframed/Canvas Artworks: Rolled and shipped in protective tubes.

5. Shipping Timeframes

We strive to ship your order as quickly as possible. Estimated delivery times are as follows:

Typically delivered within 7-14 business days after dispatch.

Please note that custom or commissioned artworks may require additional time for creation before shipping. Estimated creation and shipping times will be provided during the ordering process.

6. Order Processing

Orders are processed within 2-5 business days after payment is confirmed.
If there are any delays or issues with your order, we will contact you immediately with an updated timeline.
Custom or commissioned artworks may take longer to process, depending on the nature of the request.

7. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment online and monitor its progress.

8. Delivery Issues

Delayed Shipments: If your package is delayed beyond the expected delivery window, please contact us, and we will work with the carrier to resolve the issue.
Lost or Damaged Shipments: If your package is lost or arrives damaged, please notify us within 7 days of receiving the item, providing photo evidence of any damage. We will assist you in filing a claim with the carrier and arrange a replacement or refund as applicable.

9. Return to Sender

If a package is returned to us due to an incorrect address provided by the customer or if it was unclaimed, the customer is responsible for covering the cost of reshipping the item.

10. Special Shipping Requests

If you have special shipping requirements or need expedited delivery, please contact us before placing your order to discuss options and associated costs.

11. Contact Information

For any questions about shipping, please feel free to contact us on email with all your details.

RETURN & EXCHANGE POLICY

1. Overview

We strive to ensure that our customers are fully satisfied with the artwork they purchase from our website. However, due to the unique and original nature of the items, we have specific guidelines for returns and refunds.

2. Returns

Artworks are final sale items, but we do allow returns under certain circumstances. Please read the conditions below carefully:

Damaged Items: If the artwork arrives damaged or defective, please notify us within [7 days] of receiving the item. We require photographic evidence of the damage. After review, we may offer a replacement, exchange, or full refund.
Wrong Item Received: If the item received is not what you ordered, please contact us within [2 days]. We will arrange for a return and send the correct item at no additional cost.
Custom/Commissioned Artworks: These items are non-returnable and non-refundable, except in cases of damage or defect upon arrival.

Note: Minor colour variations between what you see on the screen and the actual artwork may occur due to screen differences. These are not considered valid reasons for return.

3. Refunds

Refunds will be processed under the following conditions:

If the return is approved due to a damaged or incorrect item, we will process the refund to your original method of payment.
Timeframe: Refunds are generally processed within [5-10 business days] after the return has been inspected and approved.
Shipping Costs: Shipping fees are non-refundable. In the case of a return, you will be responsible for covering the shipping costs unless the item was damaged or incorrect.

4. Exceptions

Final Sale Items: Certain items, including commissioned work, gift cards, and items marked as "Final Sale," cannot be returned or refunded.